Repairing Directory errors
Directory integrity issues can occasionally occur due to user error, power failures, or other unpredictable circumstances.
Errors in user data
If a user discovers errors such as missing or damaged data, you can perform a single audit to diagnose and repair the error.
Errors in many Directory entries
If a large group of user accounts is missing or damaged in the Directory, use the Server Tools form to perform Directory Diagnostics.
This should only be considered for significant Directory issues.
If you are unsure whether you need to do this, call Open Text Technical Support to discuss your issue and to come up with the best course of action for the situation.
Errors in a single Directory entry
If one user's Directory information is corrupted or missing, you can diagnose and repair this user's Directory entry without impacting the performance of your server.
Any of the following circumstances indicate that you may have a Directory issue with a user:
• one or more of the client ID, user ID, or user's last name are missing in the administrator's Directory list
• the user can't log in and receives Error 1035
• neither you as administrator nor other users can address mail to the user
• the user appears in the administrator's Directory list, but you can't open their User Information form.
Diagnosing single Directory entries
To diagnose errors in a single Directory entry:
1 Choose Help > Contents.
2 Open the User Directory Diagnostics message in Administration\Admin Resources.
3 Fill in the Step one section in the envelope:
Select Diagnose and supply the user's client ID, user ID, and last name (all three are required).
4 Send the message.
A reply message will be sent to the administrator's Mailbox. The message will have three sections, corresponding to the three identifications entered in the diagnosis.
If there is no Directory issue with the user, no errors will be found in any entry.
If there is a Directory issue with the user, one or more sections will contain errors. If at least one section contains no errors, you can repair the Directory entry.
Repairing single Directory entries
To repair errors in a single Directory entry where at least one diagnostics section contained no errors:
1 Unsend the User Directory Diagnostics message.
2 Fill in the Step two section in the envelope:
Select Repair and the index that had no errors. If the Client index and another index were both error free, select the Client index.
3 Resend the message.
A repair confirmation will be sent to the administrator's Mailbox.
If the Directory entry is not repaired and you experience further issues, contact Open Text Technical Support to solve the issue.
| 