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Maintenance in a nutshell
The administrator is responsible for background monitoring and maintenance tasks such as running audits to update the network store and monitoring Open Text Social Workplace activity.
This is an overview of what you need to do to maintain your Open Text Social Workplace system. For detailed information on these tasks, see the FirstClass online help.
Best practices
- Check the monitors often. They provide good indicators of your system behavior.
- Reset monitors on a regular basis.
- Check the monitors each time you do hardware upgrades or Directory rebuilds.
- Delete log files on a regular basis as they become obsolete.
- Disable logging before starting a manual full audit, as sessions on slow servers might experience communication link failures and be dropped.
- Backup often. Although Open Text Social Workplace is a very reliable product, accidents happen and you want to be prepared.
- Keep the media containing the backup files apart from your server. In case of flood or fire, this will preserve your data integrity.
- Always contact customer support before performing a rebuild or restore. Failure to do so can cause irreparable damage to your network store.
System maintenance checklist
This checklist will help you keep a watchful eye on your system and establish system benchmarks. By going over this list on a regular basis, you’ll be able to differentiate between a temporary spike in usage and a sustained usage increase.
What to check |
Where to check |
Possible action |
Does your system have enough capacity to support concurrent logins? |
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Upgrade the basic capacity limit to an MP or VLS license. |
Does your system have enough Remote licenses installed to support remote user connections? |
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Buy more licenses. |
How much of your computer's capacity is the server using? |
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Upgrade hardware. |
How much disk space is the network store using? |
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Take one or more of the following actions:
- move to a larger hard drive
- approve another volume
- reduce the disk usage limit.
If the increase occurs suddenly, use the disk use report to determine which users have used the most space. |
Is mirroring still enabled? Mirroring is part of keeping your system backed up. It's described in detail here. |
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Choose Admin > Control > Continue Mirroring. Find the root of problem (for example, unreliable network connections, FCPUTIL configuration). |
Do you have enough Internet sessions? |
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Change the number of Internet sessions on the Basic Internet Setup form. The Internet sessions field is located on the Services tab. |
Do you have enough SMTP sessions configured? |
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