About Open Text Social Workplace
What is Open Text Social Workplace?
Open Text Social Workplace (OTSW) brings together all of the social tools that have defined the modern Internet into a safe organizational framework where ideas prosper, knowledge is enhanced, and employee productivity thrives.
This powerful Web 2.0-style solution has been designed to enable organizations to work faster, smarter, and more productively by connecting knowledge workers to the people and content important to them within a secure, collaborative, community-based environment.
With Open Text Social Workplace, you can:
- relieve the stress of email overload
- let ideas and content flow between internal and external stakeholders
- reveal people, content, and communities with social search
- make your content a social object
- fast track knowledge transfer and productivity
- reduce the risk of inapporopriate disclosure
- engage the next generation workforce.
Open Text Social Workplace components
Open Text Social Workplace consists of three protocol modules that can, depending on the size of the installation, run on one or more servers. These applications are:
- the Open Text Social Workplace server
This is the core server application. It stores users, their profiles, community feeds, documents, wikis, and the state of all objects.
This module connects Open Text Social Workplace to the Internet and supports a variety of Internet protocols. In an Open Text Social Workplace-only installation, only SMTP and HTTP are enabled.
- Application Services (FCAS)
Application Services is a protocol module that connects to your Open Text Social Workplace server and extends the functionality by executing applications stored on the server. There are two Application Services applications installed by default. These are the Custodian application, which is used by the custodian to assist in the management of user accounts, and the Integration module, which provides a link to other content servers such as Open Text Content Management and Open Text Digital Asset Management.
Who administers Open Text Social Workplace
There are two levels of people who administer Open Text Social Workplace:
Every system has someone who is responsible for its planning, implementation, operation, and maintenance. In the Open Text Social Workplace system, we call this person the administrator. The administrator is the most powerful user of the Open Text Social Workplace system, with the ability to add, monitor, and delete user accounts and communities, as well as monitor the health of the system, perform backups, and so on.
The custodian is a lower-level administrator who uses the Custodian application to manage user accounts and communities. The custodian has the ability to create new users, change passwords, suspend users, and transfer ownership of communities between users.
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