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Licensing your FirstClass server
About FirstClass licensing
Your FirstClass server requires licenses to operate properly. These licenses tells FirstClass that you have a registered FirstClass server, and indicate what features you've purchased and how many people can connect to your system.
You can add licenses to any registered FirstClass server. Licenses can only be added to one server; you cannot have the same license on two different servers at the same time, as license files are linked to a specific server serial number.
You can view your license information on the Licensing tab of the System Profile form.
 NoteGateways and services do not require licenses for their connections.
.KEY and .LIC files
There are two kinds of license files, .KEY files and .LIC files.
A .KEY license is a server license, and is the first license you add to your system. All other licenses are .LIC files and can be added in any order once the .KEY license has been applied.
How to add licenses
To apply licenses:
1 Open the FC Update Service container on the administrator Desktop.
2 Select the document corresponding to the desired upgrade.
3 Click Apply Update.
4 Confirm that the upgrade was successful.
Note
Although we recommend applying licenses through the FirstClass Update Service, a .KEY license can also be added through the System Profile (Licensing tab) and any license can be applied using FirstClass scripting.
Types of licenses
FirstClass supports the following license types:
License type |
Description |
Time-limited server license |
Some sites have a time-limited server license. This license requires regular renewal. It controls the period of time in which the server will operate, not the basic capacity limit or the features available. If you have a time-limited server, your server will notify you of the upcoming expiry and of the options available for purchasing a license renewal. You will receive these notices in sufficient time to renew your license before expiry. |
Regular licenses |
Indicates the number of unique regular users who can log into your system at the same time. Note License limits apply to unique users only. This means that if you are logged into your FirstClass account from multiple sources, you are still only using one license. For example, if you are logged in through the FirstClass client, you have a web browser open where you are participating in a community, and you are using an iPhone client, you are still only using one license because all of your connections go to the same account. |
Remote licenses |
Indicates the number of unique remote users who can log into your system at the same time. |
MP Option license
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An MP Option license is necessary if you require more than 500 unique regular users. Make sure that you have sufficient memory for the additional users you will be configuring. Assuming you have already configured 500 users, make sure your machine meets system requirements for more than 500 users before adding the MP Option license. After upgrading your license, you will be able to configure up to 2500 unique users and you will be able to create more than 300 groups. |
VLS license
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A VLS license is necessary if you require more than 2500 unique regular users. Make sure that you have sufficient memory for the additional users you will be configuring. Assuming you have already configured 2500 users, make sure your machine meets system requirements for more than 2500 users before adding the VLS license. After upgrading your license, you will be able to configure more than 2500 unique users and you will be able to create more than 300 groups. Note While running the VLS license, you cannot use the mirroring feature. |
LS license
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An LS license enables 100 users on Archive Services to allow logins by users for self-serve restore. To free up the license, the account must be permanently removed from the Library Server's store; this means the user must be deleted from the main store, and then the LS store. |
Unified Communications license |
The FirstClass Unified Communications license permits your FirstClass server to run Voice Services. |
Unified Communications user licenses |
The Unified Communications user license works in conjunction with the Unified Communications license. It gives your users the ability to receive email, voice and fax messages in one central location, the FirstClass Mailbox. Additionally, they can access their voice, fax, and text messages using the telephone. |
Text-to-speech engine licenses |
Text-to-speech engine licenses are required for Voice Services. For more information, see the Voice Services section of the online help. |
OTSW user licenses |
Indicates the number of unique users who can log into Open Text Social Workplace at the same time. |
Removing all licenses
 WarningBefore attempting this procedure, make sure you have all of your license files available, as you will need them to relicense your network store.
To remove all licenses:
1 Open the System Profile.
2 Select the Licensing tab.
3 Select "Remove ALL licensing information at server shutdown."
4 Restart the server.
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Note